Shipping policy

SHIPPING POLICY

Last updated: September 7, 2026

1. Shipping Destinations

VESPERA currently ships only to eligible addresses within the United States.

Shipping availability is determined during checkout. If an address cannot be selected or accepted at checkout, we are currently unable to ship to that destination.

Orders placed with delivery addresses outside the United States will not be accepted.

2. Order Preparation

Orders are generally prepared for shipment within 2 to 7 business days after payment has been successfully confirmed.

Business days do not include Saturdays, Sundays or public holidays.

Preparation may occasionally take longer during product launches, limited releases, high-demand periods or holidays. If a significant delay affects an order, the customer will be contacted by email.

3. Estimated Delivery Time

After dispatch, delivery within the United States generally takes an additional 2 to 8 business days.

The estimated total timeframe is therefore:

4 to 15 business days from order confirmation to delivery.

These timeframes are estimates and not guaranteed delivery dates. Delivery times may vary depending on the destination, carrier operations, weather conditions, public holidays and other circumstances outside VESPERA’s reasonable control.

Orders to Alaska, Hawaii or other eligible remote destinations may require additional delivery time.

4. Shipping Charges

Shipping charges are calculated according to the contents of the order and the delivery address.

The exact shipping cost will be displayed during checkout before the customer confirms payment.

No additional shipping charge will be collected after checkout unless:

the customer requests an approved shipping change;
the customer provided an incorrect or incomplete address; or
a package must be shipped again following an unsuccessful delivery attributable to the customer.

Any applicable sales tax will be displayed separately during checkout where required.

5. Order Confirmation and Tracking

Customers will receive an order confirmation email after successfully placing an order.

A separate shipping confirmation email containing tracking information will be sent once the order has been dispatched.

Tracking information may require up to 48 hours to become active after the shipping confirmation is issued.

Customers are responsible for providing a valid email address and checking their inbox, including spam or junk folders.

6. Multiple Packages

Products included in the same order may occasionally be shipped separately.

In this situation, the customer may receive more than one shipping confirmation or tracking number. The customer will not be charged additional shipping fees beyond the amount displayed during checkout solely because an order is divided into multiple packages.

7. Address Changes

Customers must verify their shipping address carefully before confirming an order.

To request an address change, contact support@vesperaedition.com as soon as possible and include the order number and complete corrected address.

Address changes are not guaranteed once order preparation has begun or the order has been dispatched.

VESPERA cannot redirect a package after it has been handed over to the carrier.

8. Incorrect or Incomplete Addresses

VESPERA is not responsible for failed delivery caused by an incorrect, incomplete or outdated address supplied by the customer.

This includes, without limitation:

an incorrect street number;
a missing apartment or unit number;
an incorrect ZIP code;
a misspelled street or city name; or
an address at which the recipient cannot receive the package.

If a package is returned because of an address error, failed delivery attempt or failure to collect the package, the customer may be required to pay the additional shipping cost before the order is sent again.

Any refund request relating to a returned package will be handled in accordance with the Return and Refund Policy and applicable law.

9. Shipping Delays

Delivery dates shown on the Website, during checkout or in confirmation emails are estimates unless expressly identified as guaranteed.

If VESPERA becomes unable to dispatch an order within the timeframe stated when the order was placed, the customer will be notified and offered the legally required options, which may include:

accepting a revised shipping date; or
cancelling the affected order and receiving a full refund.

VESPERA will not treat a customer’s silence as consent to an indefinite delay where affirmative consent is required by applicable law.

10. Lost Packages

If tracking information has not been updated for an unusual period or a package has not arrived within the expected timeframe, contact:

support@vesperaedition.com

Please provide:

the order number;
the customer’s full name;
the delivery address; and
any relevant tracking information.

Customers should report a potentially lost package within 30 days after the estimated delivery date so that an investigation can be opened promptly.

If a package is confirmed as lost in transit, VESPERA will offer an appropriate remedy, which may include a replacement or refund, subject to the Return and Refund Policy and applicable law.

11. Packages Marked as Delivered

If tracking shows that a package has been delivered but the customer cannot locate it, the customer should first:

verify the delivery address;
check around the delivery location;
ask household members, neighbours or building staff;
allow up to 48 hours, as some carriers may update tracking before completing delivery; and
contact the carrier using the tracking number.

If the package is still missing, contact support@vesperaedition.com promptly so that the situation can be reviewed.

Where tracking confirms delivery to the correct address, any replacement or refund will be assessed individually based on the available evidence, carrier investigation and applicable law.

12. Damaged Packages or Incorrect Items

Customers should inspect their order promptly after delivery.

If a product arrives damaged or if the wrong product was received, contact support@vesperaedition.com and provide:

the order number;
a description of the problem;
clear photographs of the product;
photographs of the packaging; and
a photograph of the shipping label where possible.

Claims will be reviewed in accordance with the Return and Refund Policy.

Customers should not return a damaged or incorrect product before receiving instructions from VESPERA.

13. Order Cancellations

Cancellation requests must be sent to support@vesperaedition.com as soon as possible.

Cancellation cannot be guaranteed once order preparation has begun or the order has been dispatched.

This does not affect any cancellation or refund right arising from a shipping delay or another mandatory provision of applicable law.

14. Refused and Unclaimed Deliveries

If a customer refuses delivery or fails to collect a package, the order may be returned to the sender.

Any reshipment may require payment of additional shipping costs.

Original shipping charges may be non-refundable when delivery could not be completed for a reason attributable to the customer, except where otherwise required by law.